Shipping Policy

Last Updated: June 2026

Thank you for shopping with ELIIA.

We are committed to delivering your order safely and efficiently. Please review our shipping policy below.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery times vary depending on your location:

• Local Orders: 2–7 business days

• International Orders: 7–21 business days

Delivery times are estimates and may vary due to shipping carrier operations, customs procedures, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping fees are calculated during checkout based on the delivery location and selected shipping method.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you may receive tracking information via email or SMS when available.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

ELIIA is not responsible for orders delayed, lost, or returned due to incorrect addresses provided during checkout.

Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, ELIIA cannot guarantee delivery dates and is not responsible for delays caused by shipping carriers, customs clearance, or circumstances beyond our control.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact our customer support team within 48 hours of the expected delivery date.

Contact Us

For shipping-related questions, please contact our customer support team through the contact information available on our website.